25 Best Online Chat Moderator Jobs Hiring

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Did you know? According to a report by Grand View Research, the global content moderation solutions market size was valued at USD 5.6 billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 10.7% from 2021 to 2028.

This growth is driven by the increasing need for content moderation across various online platforms, creating numerous opportunities for online chat moderators.

With the growing popularity of social media platforms, forums, message boards, blogs, and online chat rooms, there’s an increasing demand for skilled moderators.

As a chat moderator, you would be responsible for moderating online communities to remove offensive content, settle disputes, handle customer inquiries, and deal with individuals who break community rules.

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The good news is that online moderation jobs usually have little barrier to entry and require only excellent communication skills, strong internet, a computer, and the ability to navigate different message boards, forums, and social media accounts.

If you’re looking for a simple way to work from home, legitimate chat support agent jobs are hiring today. And if you love chatting, you might also be interested in learning how to get paid to give advice online.

Overview of the Best Online Chat Moderator Jobs Hiring Today

If you’re interested in online chat moderator jobs, there are many job postings available from various companies. Some of the best companies to work for include Quiip, Mod Squad, Crisp Thinking, Khoros, and Live World.

Other companies that offer online moderator jobs include Baby Center, Zynga, Ask.com, E-Moderators, Cloudworkers, MindSource, Labroots, Wachsman, JobVite, The Social Element, ICUC Moderation, and Tombola.

Additionally, there are opportunities available with CrowdSourcedExplorer, AviaGames, Tik Tok, Facebook Moderator, 99 Dollar Social, Upwork, and Fiverr.

25 Best Online Chat Moderator Jobs Hiring Today

1. Quiip

Quiip, an Australian-based company, is looking for community managers, known as “Quiipees,” to manage online communities and brand reputation. They require a minimum of 2 years’ experience in social media and/or online community roles.

Jobs listed on their site include social media and online community manager, international social media and online community manager, social media and online community strategic consultant and trainer, and social media and online community team lead. To be considered for online chat moderation work, you’ll need to send in your resume with a cover letter. Check out their jobs page for more details.

2. Yelp

Yelp, a platform for rating local businesses, hires content moderators based in different cities to ensure the content stays safe and fair. Mods are hired depending on location, and you can filter available jobs by category, hire type, and country via the left-side panel on their careers page.

3. Mod Squad

Mod Squad supports a range of platforms across the globe, offering content moderation, customer support, trust and safety services, community management, and social media support. They are always on the lookout for new Mods to join their team. Fill out your details and send in your resume to apply. Visit Join the Mods for more information.

4. Crisp Thinking

Crisp Thinking offers online chat moderator jobs that can be done from home. They are a leader in helping companies identify and mitigate risks in the online world.

Their online moderator roles are called “Risk Detection Specialists.” You need to have excellent Google Suite and Excel skills, and a good understanding of social and online communities. Visit Crisp Thinking Careers for more details.

5. Khoros

Khoros, a digital customer engagement platform, regularly hires new chat moderators, even with no experience. They work with big brands and offer a pay range of $16 – $21 per hour. Experience working with community forums or social media management is required. Visit Khoros Careers for more details.

6. Live World

Live World, a digital agency specializing in social media and content moderation, offers various career opportunities, including social media agent, software engineer, and art director. Pay ranges from $7.50 – $20 an hour, depending on experience. Visit Liveworld Careers for more information.

7. Baby Center

Baby Center, an online parenting resource, aims to build a world of healthy pregnancies and confident parents. They hire professional moderators to enforce their community guidelines. Knowledge of parenting and pregnancies is required. Visit Jobs Baby Center for more information.

8. Zynga

Zynga, a leader in interactive gaming, is available in over 175 countries and needs work-from-home chat moderators to keep their communities safe. Based in the US and some experience working with online moderation and/or social media are required. Visit Zynga Job Openings for more details.

9. Ask.com

Ask.com hires content editors to proofread answers and community social media moderators to keep social content spam-free. Strong communication skills and MS Office proficiency are required. Visit Ask for more information.

10. E-Moderators

E-Moderators offer online chat moderator jobs that allow you to choose your own hours, earn a competitive salary, and work wherever and whenever you want. They offer progressive pay, and work is based on adult chat social networks. Visit their application page for more details.

11. Cloudworkers

Cloudworkers is currently hiring motivated and dependable chat moderators. The work includes text-based online chats across multiple social media community platforms. You need a PC or laptop with a stable internet connection and openness to adult dialogues. Visit their application page for more details.

12. MindSource

MindSource hires content moderators and reviewers in the US. You need to be able to get to an office location in Cupertino to conduct studies. Pay ranges from $22 – $27 an hour + benefits. A bachelor’s degree in a relevant field is required. Visit their job application page for more information.

13. Labroots

Labroots hires virtual event moderators that can communicate and show professionalism on camera. You also need to be able to talk with people and have knowledge and/or experience in the science industry.

Responsibilities include moderating virtual presentations, attending training with staff and speakers, and moderating pre-recordings and live broadcasts. For more information, visit Labroots.

14. Wachsman

Wachsman is a strategic communications company that often hires online chat moderators.

They recruit staff from the following locations:

• London
• Dublin
• Singapore
• Geneva
• Toronto
• United States

Wachsman community moderators are expected to set up bots and channels on Discord and Telegram, respond to questions concisely, and resolve any issues that arise.

Requirements: 3+ years in chat room moderation, 3+ years in customer service, prior experience with crypto and blockchain, strong written and verbal skills, and good conflict resolution skills.

Apply here: Wachsman Community Moderator application.

15. JobVite

JobVite is a recruitment company that connects businesses with talented workers.

They have a regularly updated job page where you can often find customer service and content moderator work available. Most of the jobs are only available to those living in the US or Canada, and you can set up job alerts so you never miss out on a new job posting.

Requirements: Depends on the company you apply for.

Apply here: JobVite Careers page.

16. The Social Element

The Social Element is a global social media agency that creates genuine human connections for brands.

The company has been established for a long time and has worked with many big businesses such as Lego, HBO, Smirnoff, and Toyota.

Working for this company, you can enjoy being fully remote, have your birthday off, 33 days of holiday a year, and benefit from well-being support.

Requirements: Laptop and reliable internet. Experience with social media and/or content moderation.

Apply here: The Social Element job page.

17. ICUC Moderation

ICUC is a social media management agency that specializes in community management.

They’ve been in the business for over 20 years and have worked with big names such as Sony, Macy’s, Starbucks, and Air Canada.

Working for ICUC gives you the freedom to work casually or full-time, work from anywhere, and you can enjoy advancement opportunities.

Requirements: Not stated.

Apply here: ICUC Social careers.

18. Tombola

Tombola is a bingo site that regularly hires online chat moderators from the UK.

Moderator positions are usually given to those living in the North West of the United Kingdom so they can easily travel for training at their headquarters.

To apply, submit your application through their website and a Talent Acquisition Manager will contact you if you’re considered for the role.

Requirements: Unknown.

Apply here: Tombola Jobs page.

19. CrowdSourcedExplorer

CrowdSourcedExplorer is a platform that allows locals to answer questions given by those visiting their town or city.

If you love traveling and discovering new places, working as a content moderator here could be the ideal job for you. The work involves screening comments for spam, vulgarity, and relevance.

And, the benefits include working from wherever you want and how much or as little as you want.

Requirements: Unknown.

Apply here: Email your resume to jobs@CrowdsourcedExplorer.com.

20. AviaGames

AviaGames is a social media global competition platform where millions of players get together to enjoy tournaments and win prizes.

They often hire chat moderators to look after their gaming community. Keep an eye on their careers page to see when job opportunities arise.

Requirements: Unknown.

Apply here: AviaGames career page.

21. TikTok

TikTok offers some of the best content moderator jobs that hire from many different countries.

If you didn’t already know, TikTok is a massive video streaming site where anyone can upload their own content. Online moderators are needed to ensure content is free from hate speech, violence, extremism, animal cruelty, and anything that exploits or endangers children.

Requirements: Read and write English fluently. Ability to work shifts. Experience using video platforms.

Apply here: TikTok careers.

22. Facebook Moderator

Another way to find online chat moderator jobs is to reach out to

the owners of Facebook groups and communities.

Large Facebook group owners often need help managing and moderating comments and messages, and you can be that person.

Requirements: Depends on each individual group.

Apply here: Search Facebook groups.

23. 99 Dollar Social

99 Dollar Social offers affordable social media management for small businesses.

They help with content creation, strategy, posting, and moderation.

Requirements: Dependent on your role.

Apply here: 99 Dollar Social job page.

24. Upwork

Upwork is a freelancer platform where all different types of jobs get posted.

If you’re looking for the best online chat moderator jobs, it’s definitely worth taking a look here. To get online moderator work, you’ll need to set up a profile on Upwork detailing the service you offer and any experience you have. Then, you can search for moderation jobs and apply to any that suit your skills. Do be aware though, that many applications will be sent for each job so you need to make yourself stand out and be persistent.

Requirements: Depends on the role you apply for.

Apply here: Forum moderator jobs.

25. Fiverr

Fiverr is another massive freelancer marketplace that works a little differently from Upwork.

On Fiverr, you have to set up a profile offering to provide chat moderation and then wait for someone to order your service. On Fiverr, many sellers offer:

• Discord moderation services
• Facebook community manager services
• Moderation for Zoom sessions
• Content moderation
• Twitch stream moderation

As you can see, there are many different types of chat moderation services you can offer.

Requirements: Experience with using chat rooms and forums and/or social media.

Apply here: Sign up as a Fiverr seller.

What Does a Remote Live Chat Agent Do?

As a remote chat moderator, you are responsible for ensuring that online communities and forums are safe and follow specific guidelines. You will be tasked with answering questions, responding to comments, solving complaints, removing offensive content, and controlling chat flow. Here are some of the basic tasks you may be asked to do as a remote live chat agent:

Answer Questions

When new members join a group, chat room, or discussion board, they may have questions. As a remote chat moderator, you will be responsible for answering these questions. You may also be tasked with dealing with customer service inquiries.

Respond to Comments

Blog and social media account owners may employ a moderator to engage with their audience. As a remote chat moderator, you will be responsible for responding to comments and keeping customers engaged.

Solve Complaints

As a remote chat moderator, part of your job role is to respond to complaints and resolve the problem as swiftly as possible. Great customer service helps to show the brand in a good light.

Remove Offensive Content

In forums and chat rooms, some members often go on there to cause harm and post derogatory content. As a remote chat moderator, part of your job is to weed out offensive content and remarks and delete them.

Controlling Chat Flow

Forum discussions can often become heated. As a remote chat moderator, your job is to dive in and de-escalate the situation as soon as possible, before any more offensive comments are thrown. You will be responsible for controlling the chat flow and ensuring that discussions stay on topic and remain civil.

You will need to have excellent communication skills, be able to multitask, and have a good understanding of customer service. You will also need to be able to work independently and have a good understanding of online communities and forums.

What Skills Are Needed to Be a Successful Online Chat Moderator?

To be a successful online chat moderator, you need to have a variety of skills that will help you manage online communities effectively. Some of the skills required for this position include:

• Proficient computer skills, including the ability to use various social media platforms and forums.
• A laptop or PC and a reliable internet connection.
• Self-motivation and the ability to work independently.
• Great interpersonal skills and the ability to communicate effectively in written form.
• Active listening and empathy skills to understand the needs and concerns of community members.
• Flexibility to work evenings and weekends as required by the job.

While some employers may require specific training and experience, many online chat moderator jobs are freelance or part-time positions that offer flexible hours and progressive pay. Some employers may also offer benefits such as health insurance and paid time off, as well as career opportunities and documentation to help you progress in your career.

It’s important to note that successful online chat moderators also have a good imagination and are able to communicate in a professional and appropriate tone. Additionally, having language skills and being able to communicate via Skype or other communication tools can be an asset.

Best Online Chat Moderator Jobs FAQs

How Much Do Chat Moderators Get Paid?

As an online chat moderator, you can earn a competitive salary of around $41,743 per year in the United States.

The pay rate may vary depending on the company you work for and your level of experience.

What Are Some Tips to Become a Successful Online Moderator?

To become a successful online chat moderator, there are several tips you can follow:

• Remain friendly and helpful to everyone you interact with online to uphold the brand’s image.
• Be aware of what’s going on and ready to deal with problems quickly.
• Stay patient and calm tense situations. Also, deal with offensive comments that may be thrown at you.
• Keep an open mind and listen to what someone has to say.
• Have fast typing skills to resolve situations faster.

How Do You Become an Online Moderator?

The requirements to become an online chat moderator may vary depending on the platform.

For example, if you moderate a Facebook group or forum, you may only need to be an active member to get the job.

Professional moderators working for a large brand will be expected to have proficient IT skills, experience with customer service or social media, and knowledge of certain business software such as Word, Excel, and Outlook.

Start by gaining experience as a volunteer moderator for social media groups you’re a part of.

Once you have a good understanding of what is required from a moderator, start reaching out to the companies hiring online chat moderators to get a paid position.

Is it Hard Being a Moderator?

While the job itself isn’t hard, it can be demanding in some respects.

You will need to know the rules and regulations of the forum you moderate. Also, you must be able to deal with tense situations in a calm, level-headed manner.

So, you need to have good analytical skills and sound judgment to be able to deal with problems fairly and quickly.

What Are the 3 Basic Characteristics of a Good Moderator?

To be a great online chat moderator, here are a few things you should do:

• Engage with the group with friendliness and empathy.
• Anticipate the needs of others and take the initiative.
• Prioritize the tasks that need to get done and use resources well.
• Respond quickly to conflict while staying calm and level-headed.

What Are the 4 Duties of a Moderator?

An online chat moderator is hired to oversee forums, message boards, blog comments, chat rooms, and social media groups. Moderator duties include the following:

• Review content to ensure it adheres to standards.
• Remove restricted content such as hate speech, racism, classism, sexism, or bullying.
• De-escalate arguments and conflict between group members.
• Reprimand or remove members who don’t follow the rules.

Do YouTube Chat Moderators Get Paid?

Yes, YouTube content moderation specialists get paid an average salary of $66,380.

How Much Do TikTok Moderators Get Paid?

TikTok moderators get paid an average salary of $18.67 per hour, which is higher than the national average.

Final Thoughts on the Best Online Chat Moderator Jobs

If you’re already participating in chat rooms and social media groups, working as an online chat moderator could be a good fit for you.

Take a look at the different online moderator jobs mentioned in this article and start sending off your CV.

Working from home and chatting to people online while getting paid for it is a great opportunity to make a living.